Field Failure Root-Cause Analysis
Find the root cause of failures in deployed devices and fix them across the fleet.
Defect rate in volume production
Volume production experience
Design Award 2016 for LaMetric TIME
Countries our devices ship to
The problem
Intermittent field failures are hard to reproduce in the lab. Without root cause, fixes are guesses and returns keep coming.
Cannot reproduce
Intermittent field failures do not show up in the lab.
Guesswork fixes
Without root cause, fixes do not stop the returns.
Fleet-wide impact unknown
Teams cannot tell how many devices are affected.
What we do
Root cause analysis, fix and verification across the fleet.
Failure data collection and analysis
Return unit teardown and analysis
Reproduction in lab and HIL
Root cause report
Fix and fleet-wide rollout
Our Engineering Process
Stabilize first, then fix the root cause and get the product shipping.
1. Rapid assessment
2. Stabilization
3. Recovery plan
4. Execution
5. Handover
Related accelerators
Service Category
Our production test framework: SMT tests for PCBs, FATP tests for finished devices, aging, and a report for every unit. Built for our own LaMetric production and adapted to your product.
Planning something similar?
Tell us where you are. A senior engineer replies within one business day.
Related services
Logs, metrics and crash reports from every device, so you find problems before customers do.
Automated builds, tests and releases for embedded products, from commit to a signed image on a device.
Know exactly what is inside every device: serial numbers, component lots, firmware versions and test results.
FAQ
Can you work with limited field data?
Talk to an engineer, not a salesperson
Idea, prototype, production or a fleet in the field: tell us where you are. A senior engineer replies within one business day.
Your benefits:
- Senior embedded engineers
- Hardware, firmware and cloud
- From prototype to fleet
- Clear scope and next steps
- Direct technical answers
- No sales pitch
What happens next?
A free 30-minute call with a senior engineer
A short technical discovery
A proposal with scope, timeline and cost
